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Reflex Vehicle Hire keeps fleets on the road as suppliers struggle with service, maintenance and repair demand

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By Reflex Vehicle Hire

Reflex Vehicle Hire is keeping our fleet customers on the road with online service booking and mobile maintenance as companies report they are struggling with a shortage of garage SMR capacity for their own vehicles

Fleet operators are experiencing issues booking service, maintenance and repair (SMR) work or MOTs as the garage network struggles to meet demand after lockdown.

More than 40% of fleets have experienced problems since garages reopened following their forced closure during the national lockdown.

Fleet operators say they are facing long waits before vehicles can be fixed, leading to increased vehicle off-road time and higher associated costs.

One Fleet Manager said: “It’s a nightmare getting the main dealers to give us a booking any quicker than two to three weeks. If a warning light comes on, such as for brakes, we end up with a vehicle off the road because we can’t get it seen to.”

Reflex Vehicle Hire is protecting customers from any problems through its award-winning in-house service engineers. They are supported by our mobile servicing fleet, which brings the garage to our customers to keep them on the road.

Our teams can visit customers’ premises, carry out work on vehicles at drivers’ homes, or even visit sites to carry out work during the day.

Our mobile operation covers nearly 700,000 miles each year delivering in-field servicing for our hired vehicles. It has provided essential support to fleets during the lockdown period, protecting them from issues with reduced workshop capacity they would otherwise have faced for their own fleet vehicles.

Even before the pandemic, 71% of van operators in a recent national survey said they found the offer of mobile van servicing attractive.

The potential savings for fleets are significant.

Researchers say demand for mobile servicing has surged in the past year, resulting in much-needed cost reductions worth millions of pounds for UK businesses.

Analysis shows that downtime costs businesses up to £500 per day per van, including ‘hidden’ costs, such as lost working time or spending on replacement vehicles.

Reflex Vehicle Hire services support fleets in several ways. In addition to Reflex vehicles benefiting from dedicated maintenance support from our in-house team of experts, we can also quickly provide cars and vans to replace a company’s owned vehicles if they are off-the-road waiting for service or repair.

Lisa Spong, Reflex Vehicle Hire Sales Director, said: “With fleets facing ongoing disruption, the flexible services we offer can provide vital support to managers to reduce downtime and business costs.”

Customers of Reflex Vehicle Hire can use our website to arrange a service or report a defect at the click of a button.

Reflex Vehicle Hire offer guidance for a safer fleet

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Reflex Vehicle Hire are an industry-leading flexible rental company that have assisted many businesses with their Safety as Standard promise.

Reflex deliver enhanced safety services for customers that provide unparalleled levels of insight and risk management in the sector. Alongside their first-class service levels, they have developed an award-winning modular safety solution which sits under the umbrella of Driive with Reflex.

Driive with Reflex is a ground-breaking package that brings telematics data to life. Together with its suite of telematics, Reflex has developed a daily walkround driver smartphone app to support fleet managers and reduce risks to their drivers.

The app can be used to provide access to important information, such as driver manuals, and offer invaluable guidance to employees if they encounter an incident on the road.

Daily checklists play an important role in driver and vehicle safety. A thorough vehicle check should be an essential part of the regular routine for drivers before they take to the road.

Doing so will reveal defects that can be quickly repaired. If vehicles were to set off without problems being identified, it could lead to on-road breakdowns or incidents, delaying journeys and leading to missed jobs, unhappy customers and increased maintenance costs.

Lisa Spong, Sales Director of Reflex Vehicle Hire said, “We have seen transformative results as a direct impact of our telematics when customers implement the correct technology and the correct intervention strategies. Having the systems in place is the first part of helping the problem, knowing how to use them correctly and act upon the data is very important.”

Employers have a duty of care by law to ensure the health and safety of their employees while at work. This includes ensuring drivers are not at any risk when performing work-related driving activities.

Companies could be prosecuted if employees are harmed or involved in a fatality while driving for work and a short vehicle check could be the simple solution to eradicate any potential harm.

With practise, vehicle checks can become second nature to drivers, which will help to identify defects before they become a more serious issue.

Together with Reflex Vehicle Hire’s award-winning range of other safety-first services, employers can be reassured that they are doing everything possible to protect drivers from harm on the road, while also keeping operating costs to a minimum.

For more details on our Safety as Standard products and services, visit our website