3rd MPU Archives - Fleet Summit

3rd MPU

Fleet Summit seminar programme confirmed – Last chance to register!

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We have a complimentary guest pass reserved for you to attend the Fleet Summit on 3rd & 4th of June – and what a line up of speakers we have too!

Register today and learn from expert speakers such as:

Martin Edgecox, National Fleet Manager – National Highways

Andrzej Bania, Director – Which EV

Michael Ayres, Managing Director – Flexible Power Systems

Emma Loveday, Senior Fleet Consultant – Volkswagen Financial Services Fleet

Your place is entirely free of charge, included will be:

– An itinerary of pre-arranged meetings with suppliers based on your requirements and upcoming projects
– Overnight accommodation

– Attend our educational seminar programme presented by top speakers

– All meals and refreshments throughout
– Numerous opportunities to network with other industry professionals

– A place at the 3-course dinner, with entertainment

CONFIRM YOUR PLACE

Alternatively, contact me today for further information.

Service, maintenance and repair ‘becoming increasingly complex’ for fleet managers

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Fleets need to be aware that service, maintenance and repair (SMR) is becoming increasingly complex as new manufacturers enter the UK market.

That’s according to outsourced fleet management provider i247 Group, which is flagging SMR challenges caused by some of these new manufacturer entrants, who have yet to develop their fleet aftersales processes.

With often limited aftersales garage networks able to accommodate fleet maintenance requirements, this in turn leads to challenges handling maintenance and warranty work, causing significant complexity for fleets and the end user.

The insufficient infrastructure is further complicated by the fact that some new car makers, and the aftersales maintenance solutions they have in place, are not always accessible on fleet industry authorisation platforms. These platforms, such as 1link, are critical for coordinating SMR activity for maintained vehicles.

The knock-on effect for fleets, say i247,  is that without the ability to authorise maintenance and payments, processes become manual and therefore slower. The company is reporting that these problems are leading to SMR delays and increased fleet vehicle off road time across EV models.

Other newcomers to the fleet space bring their own challenges, specifically around SMR bookings, where fleets must utilise the manufacturer app to schedule appointments as opposed to calling fleet maintenance helplines. The result means some fleet users receive a very different maintenance experience, depending on the brand of vehicle they drive.

i247 Group says that it is vital that the current SMR infrastructure problems are considered by new manufacturers to avoid further impacts to fleets, and is concerned that the challenges will be exacerbated as more new vehicles join the UK roads and additional brands enter the market.

Steve Thornton, Commercial Director, i247 Group, said: “We want to make fleets aware of the range of SMR issues we are seeing. Businesses who are adding new vehicle brands to their fleet need to be aware that the SMR aspect is growing in complexity. The lack of fleet readiness from some new manufacturers means there is more potential for vehicle off road time, so it is critical that companies consider these challenges pro-actively.”

Photo by Jimmy Nilsson Masth on Unsplash

FLEET SOFTWARE MONTH: Why vendor financial models matter for route planning viability

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Most distribution companies keep their route planning solution for 15 – 20 years before replacing it. Today, more so than ever before, within that timeframe businesses, industries, economies and technologies undergo significant change. Distribution business models need to ensure they change in step, which in turn means their route planning solutions need to evolve and grow in the same direction. 

However, the financial models of many route planning vendors are not designed to foster that seamless evolution, innovation and growth over time. Instead, many solutions become operational liabilities because of changes brought upon by vendor financial models that disrupt product innovation. Gary Taylor VP Fleet Solution in EMEA at Descartes, outlines three vendor financial models that can be high risk for long-term evolution and growth of their route planning solutions…

Private equity owned vendors.

Private equity firms have two guiding principles that significantly and negatively impact the evolution and growth of the once-successful route planning solutions they acquired. First, they need to make the route planning business more profitable to pay themselves and service any debt they may have used to finance the purchase. Second, they need to get the business in a financial position to sell the company at a profit to generate a return for their investors – typically within a five to seven-year timeframe.

With the clock ticking, private equity firms focus first on cutting costs: all non-revenue generating roles such as development and support are subject to extreme scrutiny. Combined with the consequential “brain drain” that occurs as leading employees become disillusioned with the cost reduction focus means product innovation and attention to customer issues begin to diminish. Over time, what was an industry leading solution becomes an “also ran” as the product does not keep pace with new capabilities required by customers or industries, leverage the latest technological advances or highly evolving cyber security requirements.

Key questions to ask to ascertain future product and support direction of a PE owned route planning solution:

  • What future product plans does the business have for the product and support organisations? Are they growing or shrinking in headcount?
  • What similar or complementary companies does the PE firm own and what are their plans for integration?
  • How many years has the PE firm held the route planning vendor and when does it anticipate selling that company?

Consolidator-owned vendor

Industry consolidators are acquisition-based technology companies. They look for companies whose founders are looking to sell or distressed companies’ shareholders who are trying to get some level of return. Industry consolidators are similar to private equity firms in that they focus on improving the profitability of the acquired company and do it through cost cutting. The difference is that an industry consolidator maintains ownership indefinitely. However, industry consolidator owned companies suffer the same fate as private equity owned ones – product innovation, evolution, growth and support diminish over time.

Key questions to determine future product and support direction of an industry consolidator owned route planning solution:

  • What future product plans does the industry consolidator have for the product and support organisations? Are they growing or shrinking in headcount?
  • How have those acquired companies grown their solution capabilities and support since being acquired?
  • What similar or complementary companies does the industry consolidator own?
  • Are there plans for integration of those companies?

Venture-backed vendors

A number of route planning companies were started in the early to mid-2010s powered by low interest rates and the ability of venture capital (VC) firms to easily raise money. With a growing economy, that accelerated after the initial impact of the pandemic. VC firms were happy to have their portfolio route planning companies prioritise market-share growth over profitability. Capital for investing was cheap and the ability to borrow money was easily available. This aggressive ‘growth without regard to cost’ business model does have some upside. It allows more capacity for innovation and risk-taking; however, growth without profitability is not sustainable in the long-run and few companies grow their way out of unprofitable operating models.

The global economic downturn has, in recent years, meant that VC-backed route planning vendors have had to shift focus towards profitability. This shift in strategy puts extreme pressure on their growth-first operating models, the maintenance of higher levels of product innovation and support, and possibly even the outcome of the company.

Many VC-backed companies have been forced to restructure, cutting resources across the company to reduce or eliminate their cash burn. The impacts have been significant in terms of the reduction in sales, development, support and other parts of the company. In some cases, route planning vendors have left major geographic markets.

Key questions to determine future product and support direction of an industry consolidator owned route planning solution:

  • Is your company profitable and is the most recent financial statement available for review?
  • Have you had to restructure recently because of a tougher economy or less access to capital?
  • How many years into your last VC investment round is your company?
  • If you are VC-backed what is their timing for closing and liquidating your funding round?
  • Do you anticipate needing additional funding to operate in the next 2 years and how do you plan to obtain it?

Conclusion

Route planning solutions are foundational to any logistical fleet operation and the company’s success.  This is why it is so important to understand the financial model of the route planning solution vendor and the role that outside funding resources play in the growth, innovation and evolution of the company and its products. This can tell you much about your existing route planning solution vendor, its time to replace them, and whether a potential new vendor will have the wherewithal to meet your needs today and in the future.