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Risk Management

RISK MANAGEMENT MONTH: Navigating the road ahead when it comes to tech and training

960 640 Stuart O'Brien

The UK’s fleet management sector facies a multitude of daily risks. From driver behaviour to vehicle downtime, effective risk management is crucial for ensuring safety, compliance, and operational efficiency. Here, we explore the key recent and future trends shaping how fleet managers mitigate risk, based on inout from attendees at the Fleet Summit…

Recent Trends:

  • Driver Behaviour Monitoring: Telematics systems with advanced driver behaviour monitoring (DBM) are gaining traction. These systems track metrics like harsh braking, speeding, and phone use, allowing fleet managers to identify and address risky driving habits.
  • Focus on Data-Driven Decision Making: Big data analytics are playing an increasingly important role. Analysing fleet data on accidents, fuel consumption, and vehicle maintenance helps identify areas of risk and inform proactive risk management strategies.
  • Proactive Maintenance and Safety Programs: Fleet managers are moving beyond reactive maintenance, adopting preventative measures like scheduled servicing and vehicle health checks. This reduces the risk of breakdowns and accidents.
  • Duty of Care and Compliance: Regulations like the Working Time Directive and the Road Traffic Act place strict obligations on fleet managers regarding driver well-being and vehicle safety. Risk management solutions are tailored to ensure compliance with these regulations.

Future Trends:

  • Predictive Maintenance powered by AI: Artificial intelligence (AI) is poised to revolutionize risk management. AI-powered predictive maintenance can anticipate potential vehicle failures based on real-time data, minimizing downtime and repair costs.
  • Advanced Driver Assistance Systems (ADAS): The rise of ADAS features like lane departure warnings, blind-spot detection, and autonomous emergency braking will further enhance safety and reduce the risk of accidents.
  • Cybersecurity for Connected Vehicles: As vehicles become increasingly connected, cybersecurity risks rise. Fleet management solutions will prioritize robust cybersecurity measures to protect against hacking and data breaches.
  • Focus on Sustainability and Environmental Risk: Sustainability is becoming a key concern. Fleet management solutions will incorporate features for monitoring fuel efficiency, optimizing routes, and reducing emissions, mitigating environmental risk.
  • Integration with Logistics and Supply Chain Management: Expect greater integration between fleet management solutions and wider logistics and supply chain management systems. This allows for real-time risk assessment and proactive adjustments to minimize disruptions.

Benefits of Effective Risk Management:

Implementing these trends offers significant benefits for UK fleet management companies:

  • Reduced Accidents and Downtime: Effective risk management leads to fewer accidents, breakdowns, and vehicle downtime, resulting in a safer and more efficient fleet operation.
  • Improved Driver Safety: By addressing risky driving behaviour, fleet managers can ensure the safety of drivers and other road users.
  • Compliance with Regulations: Robust risk management systems ensure compliance with relevant regulations, avoiding potential fines and legal repercussions.
  • Reduced Operational Costs: Minimizing accidents, breakdowns, and driver inefficiency translates to significant cost savings.
  • Enhanced Sustainability: By promoting fuel efficiency and responsible fleet operation, companies can reduce their environmental impact.

The future of risk management in fleet management lies in harnessing technology, data analytics, and a proactive approach. By embracing these trends, fleet managers can create a safer, more efficient, and sustainable fleet operation, navigating the road ahead with confidence.

Are you looking for Risk Management solutions for your organisation? The Fleet Summit can help!

Photo by Loic Leray on Unsplash

If you specialise in Risk Management for fleet we want to hear from you!

960 640 Stuart O'Brien

Each month on Fleet Management Briefing we’re shining the spotlight on a different part of the fleet market – and in April we’ll be focussing on Risk Management solutions.

It’s all part of our ‘Recommended’ editorial feature, designed to help fleet buyers find the best products and services available today.

So, if you’re a supplier of Risk Management solutions and would like to be included as part of this exciting new shop window, we’d love to hear from you – for more info, contact Nick Stannard on 01992 374092 / n.stannard@forumevents.co.uk.

Here’s our features list in full:

Apr 24 – Risk Management
May 24 – Fleet Management Software
Jun 24 – Telematics/Tracking
Jul 24 – Contract Hire & Leasing
Aug 24 – LPG/Alternative Fuel & Fuel Management
Sept 24 – EV Charging & Infrastructure
Oct 24 – Duty of Care
Nov 24 – Grey Fleet
Dec 24 – Service, Maintenance & Repair
Jan 25 – Electric & Hybrid Vehicles
Feb 25 – Security & Dash Cams
Mar 25 – Driver Training

GUEST BLOG: Effectively managing driver risk by making safety part of every day

960 640 Stuart O'Brien

By Andy Cuerden, Managing Director, Europe, eDriving

What do you do if a customer calls your company employee while they are driving?

An eDriving client recently shared a story about a customer calling their customer services department from a mobile phone while driving.

The customer services representative politely informed the customer: “I’m sorry, it is against our company policy to talk to customers when they are driving. Please call back when you’re not driving.” 

For eDriving, a risk management company with over 23 years of experience of working with fleets on a global scale, this story is an excellent real-world example of a safety culture successfully becoming part of an organisation’s DNA. Especially when you consider that, with a non-driving role, a customer services rep would not typically be part of a company’s road safety programme or subject to their mobile phone while driving/ distracted driving policies.

It clearly demonstrates that safe driving is top of the company’s agenda, across the whole organisation. And, despite the customer not being too impressed, the employee was fully supported by her line manager and leadership. 

The reason for sharing this story is to demonstrate that, while risk management might officially be the responsibility of your company’s health and safety, risk or fleet management departments; safety is in fact everyone’s responsibility. And that includes leadership. Regardless of job title, everyone wants to make it home safely at the end of every day and everyone therefore has a shared responsibility for your organisation’s safety mission. 

At eDriving we talk about working towards a crash-free culture®. That’s a culture in which risk  reduction efforts are at the forefront of your organisation’s activities and one that does not accept crashes as an inevitable part of driving for work. 

Making safety part of every day

Safety should be part of daily discussions, activities and meetings. It should also form part of performance reviews, annual conferences, etc. Any opportunity to bring safety to the table should be taken, so that it’s never seen as a “campaign”, or “tick-box” exercise. It must become a way of life. 

Driver policies, risk assessment and routine training should be standard, but these should be supplemented and supported by ongoing safety messaging that maintains or guides safer driving behaviours and quickly addresses risky behaviours before they become habits. In the digital age it’s relatively straightforward to communicate your safety goals, missions and objectives regularly. Think of different ways to engage employees; from email signatures to prizes for best performance, it all helps to keep the focus firmly fixed on driver safety. 

Start at the top

If creating a crash-free culture was easy, everyone would be doing it. It does take effort, but it’s worth it. Securing leadership backing is crucial for the messaging and commitment to work its way down – and across – your organisation’s hierarchy. 

Make sure all managers are on board and engaged, and give them the tools they need to communicate with their teams. Involve your customers and employees’ families wherever possible, who might include authorised drivers of company vehicles. Set goals, targets and produce analytics to measure progress. In-house attitude surveys will keep you on track, as well as informal discussions wherever possible.

It goes without saying that dialling into conference calls, sales or product development meetings while driving needs to become a thing of the past for ALL employees – yes you might experience pushback on this but if it’s company policy it’s important for everyone, at all levels, to live and breathe it.

And, interestingly, many of our clients report an increase in productivity, wellbeing, creativity and profitability when they prohibit the use of mobile phones while driving. 

Make use of actionable intelligence

While telematics data alone will not change driver behaviour, telematics data can provide helpful insights into how your crash-free culture and wider risk management programme is performing.

Acceleration, braking, cornering, speed vs. speed limit of the road, and distraction events data, combined with your drivers’ crash and licence endorsement history can help you to identify your most “at-risk” drivers for further support and coaching.

Similarly, this combination of data helps you to review the progress of your risk management programme and ensure that driver safety remains where it should be on your list of company priorities: right at the top, every day. 

About eDriving
eDriving helps organisations to reduce collisions, injuries, licence endorsements and total cost of ownership through a patented closed-loop driver behaviour-based safety programme that reduces collisions by up to 67% and provides ROI of 20-40%. 

Mentor by eDriving’s comprehensive systemprovides behavioural insights and actionable intelligence to help organisations build a total view of driver risk within a company-wide crash-free culture to ensure that all drivers return home safely to their loved ones at the end of each day. 

eDriving is the risk management partner of choice for many of the world’s largest and safest fleets, having served over 1 million drivers in 45 languages and 96 countries over its 23 years in the industry. eDriving’s programme has been recognised through 70+ client and partner awards around the world.    

Do you specialise in Accident & Risk Management solutions?

960 640 Stuart O'Brien

Each month on Fleet Management Briefing we’re shining the spotlight on a different part of the fleet & logistics market – and in April we’ll be focussing on Accident & Risk Management solutions.

It’s all part of our ‘Recommended’ editorial feature, designed to help fleet buyers find the best products and services available today.

So, if you’re a supplier of Accident & Risk Management solutions and would like to be included as part of this exciting new shop window, we’d love to hear from you – for more info, contact Chris Cannon on 01992 374096 / c.cannon@forumevents.co.uk.

Here are the areas we’ll be covering in 2019, month by month:

April – Accident & Risk Management
May – Fleet Management Software
June – Telematics
July – Contract Hire & Leasing
August – LPG/Alternative Fuel & Fuel Management
September – Vehicle Tracking
October – Duty of Care
November – Grey Fleet
December – Service, Maintenance & Repair

For more information on any of the above, contact Chris Cannon on 01992 374096 / c.cannon@forumevents.co.uk.