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INDUSTRY SPOTLIGHT: Introducing Aftercare Response, the Commercial Vehicle Services Specialists

960 640 Stuart O'Brien

Fleet maintenance has become a hot topic in the post-Covid era, with operating costs continuing to rise and a degree of uncertainty regarding the return of business growth to pre-2020 levels. Exercising caution against heavy investment in new vehicles, many commercial vehicle operators are extending their fleet age for longer periods – and against this backdrop, the requirement for efficient maintenance and repair plans is paramount.

Aftercare Response, part of Bevan Group, is proving to be an essential partner for many businesses in this position. Founded in 2003 (as Bevan Aftercare), Aftercare Response is now the UK’s leading provider of mobile maintenance and breakdown services in the UK.

With over 260 active customers – and more companies choosing to partner with Aftercare Response every week – the business is experiencing a particularly buoyant time.

Aftercare Response offers a wide range of services, including:

  • On-site commercial vehicle body repairs.
  • Tail lift installation, maintenance, servicing and repair.
  • Fleet maintenance contracts.
  • OEM warranty work.
  • Nationwide emergency roadside assistance – available 24 hours a day, 7 days a week, 365 days a year.

What really sets Aftercare Response apart is the on-site service offered. 95% of jobs are completed on-site at customer premises nationwide; not only does this reduce vehicle downtime, it also reduces overall fleet mileage and emissions, as well as fuel and driver costs.

Aftercare Response Video

Aftercare Response customers have total control of each job, following the launch of Aftercare Response Video in 2021. The first initiative of its kind within the industry, the platform allows engineers to share videos with customers, providing recommendations direct to camera and enabling the customer to make a fully informed decision on whether to proceed with the suggested work. Aftercare Response Video ensures end-to-end visibility, complete transparency, and improved knowledge – as well as enabling the customer to re-charge damage repairs fairly. The videos supplied are also proving invaluable in supporting warranty claims.

Investment in Electrification

With the continued shift towards vehicle fleet electrification, Aftercare Response has invested in training to ensure that its engineers are educated on the requirements for working safely with new technology.

Recently awarded Enhancement Scheme Approval to complete tail lift fitments to N1 and N2 panel vans, Aftercare Response is now able to fit tail lifts to all types of manufacturer panel vans –equipping drivers with a safe way to transport heavier loads.

In today’s climate, effective fleet maintenance is more important than ever – and finding a proactive, innovative partner to support your business is essential. Contact Aftercare Response today to find out more about how the team can support your business requirements.

Find out more at www.aftercareresponse.uk or email info@aftercareresponse.uk for more information.